Features
Helpdesk features
The product walkthrough is on Product. These pages go one topic at a time. Slack is Growth and Scale only.
- A shared inbox where every message is a numbered ticket
A shared inbox where every live chat, email and form is a numbered ticket. Search, SLA, snooze, merge, tags. From US$49/mo per workspace.
- A live chat widget that opens a real ticket
A live chat widget that opens a real helpdesk ticket. One snippet, brand color, CSAT after resolve. From US$49/mo per workspace.
- Help Center software: publish articles, use your own hostname
Help Center software: Markdown articles, categories, optional custom hostname, customer ticket link. AI cites published articles only. From US$49/mo.
- AI support that only answers from your articles
AI support that only answers from your published help articles, or hands off to a person. On, off, or after hours. Cap included. From US$49/mo.
- Email ticketing that lands in the same inbox as chat
Email ticketing that lands in the same inbox as live chat. Inbound address on every plan, outbound replies, signed ticket link. From US$49/mo.
- A customer portal without customer accounts
A customer portal without customer accounts: signed ticket links so people can see their own threads and reply. From US$49/mo.
- Support metrics: volume, first reply, CSAT, SLA heat
Support metrics: volume, median first reply, CSAT, and SLA heat for every day in a window up to 90 days. CSV export. One page.
- Turn Slack messages into tickets (Growth and Scale)
Turn Slack messages into tickets on Growth and Scale. Several channels, same numbered inbox. Not included on Starter. From US$129/mo.
- A public API and signed webhooks on every plan
A public REST API and signed webhooks on every plan: tickets, messages, metrics. Bearer org tokens. Widget snippet. From US$49/mo.
Start a 5-day trial
Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.
Start a 5-day trialSee pricing