How long does a link last?

They can request a fresh 14-day link.

Ticket links are not meant to appear in search results.

Features

A customer portal without customer accounts

Customer portal software on Xupport is a signed URL, not a login product. People see their own tickets. Private notes never appear there.

Last updated 2026-10-09.

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Customer-visible ticket thread without staff notes. — The signed link shows the public thread only.

How the link works

Outbound email includes a signed “View your tickets” link. People can request a fresh 14-day link. Search engines are told not to index those URLs. It is not a help-center login wall.

What they see

Their conversations and public replies. Not internal notes, not other customers, not Settings. They can reply on the thread.

With the help center

The help center is public articles. The ticket link is their case. Both exist on every plan.

Questions

Common questions

Do customers create passwords?: No. The link is signed.
How long does a link last?: They can request a fresh 14-day link.
Can they see notes?: No.
Is this on Starter?: Yes.
Is it indexed?: Ticket links are not meant to appear in search results.
Docs?: /docs/channels and /docs/help.

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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.