No. The public REST API and signed webhooks are on every plan.

Do you offer single sign-on?

Google or email on every plan. There is no SAML.

Is the in-app widget different?

No. It is the same snippet as the website widget.

How long is the trial?

Five days, then public channels pause until you subscribe.

Where are the developer docs?

See /docs/developers and /docs/how-to.

Use cases

Helpdesk for SaaS: in-app widget, help center, API and webhooks

In-app widget, published docs, and an API that is not locked to Scale. That is the SaaS setup Xupport actually ships.

Last updated 2026-10-09.

Start a 5-day trial See pricing

Public API and webhook documentation for Xupport tickets and metrics. — REST and signed webhooks on every plan, including Starter.

The scenario

Your product already has a docs site or needs one. Paste the widget in the app. Publish API limits, billing, and “how to invite a user” as Markdown. The assistant cites those pages. Webhooks tell your own tools when a ticket changes. People sign in with Google or email on every plan.

Setup in 15 minutes

Register a workspace.
Paste the widget in the app shell.
Publish two articles that you already answer in Slack.
Rotate the API token and webhook secret in Settings.
Subscribe when the trial ends if the queue is real.

Which plan

Starter US$49/mo if three people own support. Growth US$129/mo for Slack and ten seats. Scale US$399/mo for 25+ seats. Teams of 11–24 start on Scale, with room to grow.

Questions

Common questions

Is the API extra?: No. The public REST API and signed webhooks are on every plan.
Do you offer single sign-on?: Google or email on every plan. There is no SAML.
Is the in-app widget different?: No. It is the same snippet as the website widget.
Do you ship series or product tours?: No. Those are not in Xupport.
How long is the trial?: Five days, then public channels pause until you subscribe.
Where are the developer docs?: See /docs/developers and /docs/how-to.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.