Is this a service-management suite?

No. It is a helpdesk: tickets, articles, widget, email, and optional Slack.

Is there an asset inventory?

No. Xupport does not track hardware.

No. Slack is Growth and Scale only.

Do internal notes stay internal?

Yes. They never go to the requester’s public thread.

Yes. Business hours and SLA sit on the ticket and the heat map.

How long is the trial?

Five days, then public channels pause until you subscribe.

Use cases

IT helpdesk: internal requests via form or Slack (Growth and Scale)

Internal requests can be a form or, on Growth and Scale, Slack channels. They become tickets. Publish how-to articles so the assistant can cite them after hours.

Last updated 2026-10-09.

Start a 5-day trial See pricing

Inbox with a test ticket after setup — the same queue IT requests use. — Form, email, and Slack (Growth and Scale) land in this list.

The scenario

Someone submits “VPN onboarding” on the form. Someone else posts in #it-help on Slack. On Growth or Scale both are tickets. Starter still has the form, email, and widget — not Slack. There are no departments; tag by site or team.

Setup

Create the workspace.
Add form or inbound email for requests.
Publish VPN, access, and hardware articles.
On Growth or Scale, connect the Slack channels you already use.
Set after-hours bot if you want citations when the team is away.

Which plan

Form-only: Starter US$49/mo. Slack ticketing: Growth US$129/mo or Scale US$399/mo.

Questions

Common questions

Is this a service-management suite?: No. It is a helpdesk: tickets, articles, widget, email, and optional Slack.
Is there an asset inventory?: No. Xupport does not track hardware.
Is Slack on Starter?: No. Slack is Growth and Scale only.
Do internal notes stay internal?: Yes. They never go to the requester’s public thread.
Can IT set an SLA?: Yes. Business hours and SLA sit on the ticket and the heat map.
How long is the trial?: Five days, then public channels pause until you subscribe.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.