Can one login see every client?

A person can belong to more than one organization. There is no agency umbrella dashboard.

Do you have departments?

No. Use tags in one workspace, or a separate workspace per client.

Can we white-label the desk?

The widget uses your accent color. The agent desk is Xupport.

Can each client have a help center?

Each workspace has its own help center and optional hostname.

How long is the trial?

Five days per workspace, then public channels pause until you subscribe.

Are API tokens per workspace?

Yes. Tokens are scoped to that organization.

Use cases

Helpdesk for agencies: one Xupport workspace per client, or tags

Xupport has no departments. Use one workspace per client, or tags in one desk. The same Google account can register more than one workspace.

Last updated 2026-10-09.

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Shared inbox with tags and ticket numbers an agency can use for client work. — One queue. Separate workspaces if each client must be isolated.

What the product actually supports

Each workspace has its own tickets, articles, widget key, members, and billing. PostgreSQL row-level security keeps organizations apart. That is how you isolate client A from client B if they must not share a queue: two workspaces, two bills.

If isolation is not required, one workspace with tags (client name) is enough. There is no department model and no child-accounts feature.

Setup

For each isolated client: create a workspace, paste their widget, publish their articles, invite their people or yours. Growth if that client needs Slack. Starter if they need chat, email, help, and form only.

Which plan

Each workspace has its own plan. Starter is US$49/mo. This is not a multi-brand discount SKU.

Questions

Common questions

Can one login see every client?: A person can belong to more than one organization. There is no agency umbrella dashboard.
Do you have departments?: No. Use tags in one workspace, or a separate workspace per client.
Can we white-label the desk?: The widget uses your accent color. The agent desk is Xupport.
Can each client have a help center?: Each workspace has its own help center and optional hostname.
How long is the trial?: Five days per workspace, then public channels pause until you subscribe.
Are API tokens per workspace?: Yes. Tokens are scoped to that organization.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.