Why look at a Crisp alternative?

If you want every live chat to be a ticket with SLA and a help center the bot must cite, Xupport is built that way on every plan.

Is Xupport cheaper than Crisp Plus?

Plus is listed at $295/mo per workspace. Xupport Scale is US$399/mo. They are different products; compare the tables, not a single headline.

Does Xupport have a free plan?

No. There is a five-day trial, then you subscribe.

Can I keep Crisp and add Xupport?

You can, but you would run two inboxes. Most teams pick one widget.

Paste the Xupport snippet in place of Crisp, set the inbound address, and publish articles. There is no Crisp importer.

Alternative

A Crisp alternative for teams that want one ticket inbox

Crisp is a workspace-priced messenger; a full ticketing system is listed on Plus. On Xupport every chat is already a numbered ticket, and the assistant cites published articles or declines. Workspace prices sit side by side in the table.

Last updated 2026-10-09.

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Xupport inbox with numbered tickets for chat and email in one list. — The Xupport inbox. Widget, email, and form land in this list.

TL;DR

Both products can bill the workspace rather than each seat.
Crisp lists a full ticketing system on Plus. On Xupport, chat is a ticket on every plan.
Crisp Essentials is $95/mo for 10 seats. Xupport Growth is US$129/mo for 10 seats plus 15,000 AI replies.

Side-by-side comparison
Topic	Xupport	Crisp
How you pay	Workspace price. Seats included in the plan.	Workspace price. Seats included; extra seats on Plus.
Published list price	Starter US$49/mo · Growth US$129/mo · Scale US$399/mo. Yearly is ten months at the monthly rate (US$490/yr / US$1,290/yr / US$3,990/yr).	Free $0 · Mini $45/mo · Essentials $95/mo · Plus $295/mo per workspace.
What that buys at 10 people	Growth is US$129/mo for 10 seats and 15,000 AI replies.	Essentials is $95/mo for 10 seats.
Live chat	Widget on your site. The chat is a numbered ticket in the inbox.	Chat widget is the core product.
Tickets	Every conversation is a ticket: number, status, assignee, tags, snooze, merge.	Shared inbox on all plans. Full ticketing system on Plus.
Email	Inbound address on every plan. Agent replies can go back out.	Shared email inbox from Mini up.
Help Center	Markdown articles, categories, optional hostname, customer ticket link.	Knowledge base from Essentials.
Slack	Several Slack channels on Growth and Scale. Settings install. Not on Starter.	Available on paid plans.
AI	Cites published articles or declines. 2,000 / 15,000 / 60,000 replies included. Then it pauses. No extra charge per answer.	AI credits on paid plans (about $5 / $25 / $75 included on Mini / Essentials / Plus).
Trial	Five days, then public channels pause until the owner subscribes.	Free plan is ongoing. Paid plans typically include a trial.

Last verified: October 2026. Other products’ figures are their published list prices; check their sites for current terms.

Where Xupport fits as a Crisp alternative

Xupport is the desk when you want tickets, SLA, CSAT, merge, snooze, a signed customer ticket link, and cite-or-decline as the default AI behavior — not chat-first with ticketing on a higher plan.

Where Crisp may fit better

Keep Crisp if you want their free or Mini messenger, or you already run on their workspace chat. Plus is the Crisp plan that lists a full ticketing system.

Cost example at 10 seats (list prices only)

Crisp Essentials is listed at $95/mo per workspace for 10 seats. Plus is $295/mo per workspace.

Xupport Starter is US$49/mo (3 seats). Growth is US$129/mo (10 seats). Scale is US$399/mo (25+ seats).

Crisp AI is credit-based on paid plans. Xupport includes a reply cap, then pauses, with no extra charge per answer.

Last verified: October 2026. Source for Crisp: https://crisp.chat/en/pricing/. Other products’ figures are their published list prices; check their sites for current terms.

How cite-or-decline AI works

On Xupport the assistant cites published help articles or uses your handoff line. Workspace owners and admins choose whether visitors see an assistant label. Staff can see which replies the assistant wrote. Crisp on their public pricing: AI credits on paid plans (about $5 / $25 / $75 included on Mini / Essentials / Plus).

Switching from Crisp

Replace the Crisp snippet. You do not wait for a Plus-style ticketing SKU: chat is a ticket here on every plan.

Create a Xupport workspace and try it for five days.
Put the Xupport snippet in place of Crisp’s.
Set the inbound address, or forward mail to it.
Publish articles before you enable the assistant.
Connect Slack from Settings on Growth or Scale.
There is no Crisp importer. Use the API only if specific tickets must come across.

Questions

Common questions

Why look at a Crisp alternative?: If you want every live chat to be a ticket with SLA and a help center the bot must cite, Xupport is built that way on every plan.
Is Xupport cheaper than Crisp Plus?: Plus is listed at $295/mo per workspace. Xupport Scale is US$399/mo. They are different products; compare the tables, not a single headline.
Does Xupport have a free plan?: No. There is a five-day trial, then you subscribe.
Is Slack on Starter?: No. Growth and Scale only.
Can I keep Crisp and add Xupport?: You can, but you would run two inboxes. Most teams pick one widget.
How do I switch?: Paste the Xupport snippet in place of Crisp, set the inbound address, and publish articles. There is no Crisp importer.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.