Do you ship health scores or NPS?

No. CSAT is the 1–5 widget score. Metrics are volume, first reply, CSAT, and SLA.

Do you send outbound campaigns?

No. There is no series product.

Do customers get portal accounts?

No. They use signed links, not customer logins.

Can we share an article in the thread?

Yes. Insert an article from the ticket.

How long is the trial?

Five days, then public channels pause until you subscribe.

Can CS tools use the API?

Yes. Tickets, messages, metrics, and signed webhooks.

Use cases

Customer success helpdesk: tickets, help center, signed links

Success work is still tickets. Publish the guides you already send. Let customers open their own thread with a signed link. Watch first reply and CSAT on one page.

Last updated 2026-10-09.

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Published help articles a customer-success team can cite in tickets. — Turn a finished ticket into a draft article, then publish it.

The scenario

A customer asks how a feature works. If the article exists, the assistant may cite it. If the account needs a person, the handoff line runs and an owner takes the ticket. Copilot can draft; nothing sends until you send it.

Setup

Paste the widget in the product. Publish onboarding articles. Use the signed ticket link on outbound mail. Growth if Slack is where customers already write.

Which plan

Starter US$49/mo to begin. Growth US$129/mo for Slack and 15,000 AI replies.

Questions

Common questions

Do you ship health scores or NPS?: No. CSAT is the 1–5 widget score. Metrics are volume, first reply, CSAT, and SLA.
Do you send outbound campaigns?: No. There is no series product.
Do customers get portal accounts?: No. They use signed links, not customer logins.
Can we share an article in the thread?: Yes. Insert an article from the ticket.
How long is the trial?: Five days, then public channels pause until you subscribe.
Can CS tools use the API?: Yes. Tickets, messages, metrics, and signed webhooks.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.