Yes. Inbound email is on every plan.

Do we need a custom domain?

No. The inbound address works. Custom From is optional.

Is this a shared mailbox?

It is tickets. Notes, assignment, and merge are on the ticket.

Slack is Growth and Scale, same inbox.

Features

Email ticketing that lands in the same inbox as chat

Support email management on Xupport is inbound mail as a numbered ticket, next to widget conversations. Agent replies can go back out by mail.

Last updated 2026-10-09.

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Xupport ticket that arrived by email in the same inbox as live chat. — Mail is a ticket in the same list, not a separate mailbox product.

Inbound address

Every workspace gets slug@inbound.xupport.io. You may forward your support address there. Optional custom From/receive host: you point a dedicated hostname at inbound.xupport.io and verify in Settings.

Outbound and the portal link

Agent replies can go back out by mail. Outbound mail includes a signed “View your tickets” link. Bounces and complaints are handled on the mail pipeline. The public form is another door into the same inbox.

Same ticket as chat

Filters include channel. You can work email-only if you want. Merge still works when the same person writes twice. SLA and first-reply metrics include mail.

Questions

Common questions

Is email on Starter?: Yes. Inbound email is on every plan.
Do we need a custom domain?: No. The inbound address works. Custom From is optional.
Can replies go back out?: Yes.
Is this a shared mailbox?: It is tickets. Notes, assignment, and merge are on the ticket.
Slack too?: Slack is Growth and Scale, same inbox.
Docs?: /docs/channels.

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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.