Is the widget on Starter?

Yes. Slack is the channel that waits for Growth and Scale, not the widget.

Can I change the color?

Yes. Brand color is in Settings.

Does it work on mobile web?

Yes. It is a snippet on your pages, including small screens.

Where is the snippet documented?

/docs/widget and /docs/developers.

Can visitors attach files?

Customers can send files; agents can send files that show in the messenger.

The chat button on xupport.io is this widget. A message there opens a ticket in our inbox.

Features

A live chat widget that opens a real ticket

Website chat software on Xupport is not a toy messenger. The visitor thread is the same numbered ticket your team sees in the shared inbox.

Last updated 2026-10-09.

Start a 5-day trial See pricing

Xupport live chat widget on a website with a ticket thread in the messenger. — The marketing-site widget is the same snippet you install.

Install live chat for your website

Settings → Widget. Copy the snippet. Put it before </body> on a page you control. Treat the widget key like a password. Set brand color and locale. Visitors can set a name and email on the thread. Offline messages queue. After you resolve, you can ask for a 1–5 CSAT score.

Why chat should be a ticket

If chat lives in a separate product, you paste transcripts into email. Here the chat already has a number, an assignee, SLA, and the same notes model as mail. That is the live chat to ticket model.

Presence, files, and the bot

The assistant may reply on new visitor messages when you turn it on, if published articles cover the question. If an agent has the ticket open, the bot stays silent. Agent file attachments show to the customer in the messenger. You can block a widget visitor from Settings.

Plan and trial

The widget is on every plan, including Starter at US$49/mo. The five-day trial includes the widget. After day five, public channels pause until the owner subscribes.

Questions

Common questions

Is the widget on Starter?: Yes. Slack is the channel that waits for Growth and Scale, not the widget.
Can I change the color?: Yes. Brand color is in Settings.
Does it work on mobile web?: Yes. It is a snippet on your pages, including small screens.
Where is the snippet documented?: /docs/widget and /docs/developers.
Can visitors attach files?: Customers can send files; agents can send files that show in the messenger.
How do I test it?: The chat button on xupport.io is this widget. A message there opens a ticket in our inbox.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.