One inbox
Live chat, email, forms, and Slack open the same numbered ticket. The team works one list. There is no separate chat product to paste back later. Slack is included on Growth and Scale.
For small support teams
One workspace price. AI replies included, then they pause.
You pay for the workspace, not per seat and not per assistant reply. Questions your articles already cover do not need an agent. Choose monthly or yearly, name the workspace, and Stripe Checkout opens. Yearly is ten months at the monthly rate.
Two parts of the same desk
One inbox for the team. AI that cites your articles — or declines.
Built for small support teams: SaaS, agencies, and operations groups of about two to ten people. You pay for the workspace, not per seat. Repeated questions your help centre already answers do not need an agent. Unusual questions still do.
Cite or decline
The assistant answers only from published help articles. If nothing applies, it uses your handoff line and a person takes the ticket. Visitors do not see an “AI” label. Your staff do. Replies are included in the plan; when the monthly cap is reached, the assistant pauses and people continue.
Starter
$49/mo
$41/mo if you pay yearly
- 3 seats
- 2,000 AI replies a month
- Widget, inbox, help, form
- Inbound email
Growth
$129/mo
$108/mo if you pay yearly
- 10 seats
- 15,000 AI replies a month
- Bot on, off, or after hours
- Slack on the ticket
Scale
$399/mo
$333/mo if you pay yearly
- 25+ seats
- 60,000 AI replies a month
- Same inbox, more room
- Google sign-in for the team
Compared with common setups
Where Growth usually lands
| Topic | Chat-first tools | Per-seat helpdesks | Xupport Growth |
|---|---|---|---|
| Examples | Crisp lower tiers, Tawk.to | Zendesk Suite, Intercom seats | Xupport |
| List price (typical) | About $0–45 for chat | Often $25–55+ per agent, plus AI | $129 for the workspace |
| Seats in that number | Depends on the plan | You add agents | 10 |
| Live chat and tickets | Chat is the product | Tickets are the product | Both, one ticket |
| AI | Packed into some tiers | Often extra per resolution | 15,000 replies, then stop |
Other vendors change prices. Check their sites if you are comparing a live quote.
On every plan
Starter uses the same inbox as Scale
Desk
Tickets, chat, tags, snooze, merge, SLA, CSAT, and metrics.
Public
Help centre, form, widget, optional custom hostname.
Cap
AI replies are counted. People continue when the monthly number is used.
Questions
Common questions
- Do I pay per seat?
- No. You pay for a workspace. Each plan includes a number of seats. Move up when you need more people or more AI replies.
- What if we use all the AI replies?
- The assistant pauses. Your team can still talk to customers. There is no extra charge per answer.
- Can we begin on Starter?
- Yes. You get five days to try the inbox, widget, help centre, and form. Then those public doors lock until the owner subscribes.