Do you connect to Shopify?

There is no Shopify app. Use the widget, email, form, and API.

Can AI quote a tracking number it was not given?

It should not invent numbers. Put tracking policy in an article; order-specific facts stay with a person.

Does CSAT run on storefront chat?

After you resolve a widget chat you can ask for a 1–5 score.

Can the public form take returns?

The public form opens a ticket. It is not a returns-portal product.

How long is the trial?

Five days, then public channels pause until you subscribe.

Use cases

Helpdesk for ecommerce: orders in one inbox, articles for shipping

Order and parcel questions should land in one numbered-ticket inbox. Publish shipping and returns articles. The assistant cites those articles or a person takes the ticket.

Last updated 2026-10-09.

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Ticket about a parcel stuck after the label printed, with customer and agent replies. — A parcel question as a numbered ticket in the shared inbox.

The scenario

Someone chats “where is my order?” while someone else emails a return. On Xupport those are two tickets in one shared inbox. Tags and search find the order id if it is in the thread. Xupport works with any storefront through the widget, email and API. There is no Shopify app. Publish the shipping and returns articles you already write.

Setup in 15 minutes

Create a workspace (five-day trial).
Paste the widget on the storefront.
Publish shipping, returns, and “how to change an address” articles.
Turn the assistant on. Ask something the article covers, then something it does not.
Point inbound email if you still use a support@ address.

Which plan

Starter at US$49/mo covers widget, inbox, help center, form, inbound email, and 2,000 AI replies. Growth at US$129/mo if you need Slack or ten seats. Order questions come in through the widget, email, form, and API; there is no Shopify app.

Questions

Common questions

Do you connect to Shopify?: There is no Shopify app. Use the widget, email, form, and API.
Can AI quote a tracking number it was not given?: It should not invent numbers. Put tracking policy in an article; order-specific facts stay with a person.
Does CSAT run on storefront chat?: After you resolve a widget chat you can ask for a 1–5 score.
Can the public form take returns?: The public form opens a ticket. It is not a returns-portal product.
How long is the trial?: Five days, then public channels pause until you subscribe.
Can warehouse Slack become tickets?: Yes, on Growth and Scale only.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.