Where is the reference?

The full API reference is at /docs/developers.

You can create tickets through the API. There is no vendor-specific importer.

Slack is a Settings install on Growth and Scale. The API is tickets and messages in Xupport.

Features

A public API and signed webhooks on every plan

Helpdesk API access is not an enterprise add-on. Every Xupport plan includes Bearer org tokens, signed webhooks with retries, and the widget snippet.

Last updated 2026-10-09.

List and update tickets, post messages, read the same metrics window as the desk. Token is scoped to your organization. Rotate it in Settings.

We POST conversation and message events with an HMAC signature. Retries are part of the pipeline. Rotate the webhook secret in Settings.

The snippet is documented with the API. Treat the widget key like a password.

Questions

Is the API on Starter?: Yes. Every plan.
Where is the reference?: The full API reference is at /docs/developers.
Importer?: You can create tickets through the API. There is no vendor-specific importer.
Auth?: Bearer org token.
Slack via API?: Slack is a Settings install on Growth and Scale. The API is tickets and messages in Xupport.
Webhooks signed?: Yes. HMAC, with retries.

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.