Compare
What you pay, and what lands in the inbox.
Side-by-side list prices as of October 2026, so you can see what a workspace costs on Xupport versus common alternatives. Xupport is a helpdesk: live chat, email, forms, and Slack become one numbered ticket. You pay for the workspace, not per seat.
| Topic | Xupport | Crisp | Tawk.to | Intercom | Zendesk Suite |
|---|---|---|---|---|---|
| How you pay | Workspace price. Seats included in the plan. | Workspace price. Seats included; extra seats on Plus. | Core product is free. Paid add-ons are optional. | Per full seat, plus usage (Fin outcomes and channels). | Per agent, plus add-ons and AI usage. |
| Published list price | Starter $49/mo · Growth $129/mo · Scale $399/mo. Yearly is ten months at the monthly rate. | Free $0 · Mini $45/mo · Essentials $95/mo · Plus $295/mo per workspace. | Live chat, knowledge base, and ticketing: $0. Remove branding $39/mo or $348/year ($29/mo equivalent). AI Assist from $29/mo (Growth); Hobby is free with 100 credits. | Essential $39/seat/mo ($29/seat billed yearly) · Advanced $99 ($85 yearly) · Expert $139 ($132 yearly). | Suite Team $69/agent/mo ($55 yearly) · Suite Professional $149 ($115 yearly). |
| What that buys at 10 people | Growth is $129/mo for 10 seats and 15,000 AI replies. | Essentials is $95/mo for 10 seats. | The free product has no seat cap. AI Assist Growth is $29/mo extra if you want the paid assistant. | About $390/mo on Essential billed monthly, or $290/mo billed yearly, before Fin usage. | About $690/mo on Suite Team billed monthly, or $550/mo billed yearly, before AI add-ons. |
| Live chat | Widget on your site. The chat is a numbered ticket in the inbox. | Chat widget is the core product. | Chat widget is the core product. | Messenger is included on the support plans. | Messaging is in Suite (not on Support Team, which is email and form). |
| Tickets | Every conversation is a ticket: number, status, assignee, tags, snooze, merge. | Shared inbox on all plans. Full ticketing system on Plus. | Ticketing is included on the free product. | Tickets are part of the Intercom helpdesk. | Tickets are the core of Suite. |
| Inbound address on every plan. Agent replies can go back out. | Shared email inbox from Mini up. | Email can sit beside chat; AI Assist can connect to mail as an add-on. | Email is part of the helpdesk. | Email ticketing is included. | |
| Help centre | Markdown articles, categories, optional hostname, customer ticket link. | Knowledge base from Mini/Essentials up (varies by plan). | Knowledge base is included on the free product. | Help center is part of the platform. | Help center is in Suite. |
| Slack | Several channels on Growth and Scale plans. Settings install. | Available on paid plans. | Not listed as a primary channel on their published pricing. | Available on the platform. | Available in Suite. |
| AI | Cites published articles or declines. 2,000 / 15,000 / 60,000 replies included. Then it pauses. People continue. No extra charge per answer. | AI credits on paid plans (about $5 / $25 / $75 included on Mini / Essentials / Plus). | AI Assist is an add-on: Hobby (free, 100 credits) or Growth from $29/mo. | Fin is included as access; you pay per Fin outcome (from about $0.99). | AI agents billed per resolution (about $1.50–$2.00). Copilot is an add-on. |
| Trial | Five days, then public channels pause until the owner subscribes. | Free plan is ongoing. Paid plans typically include a trial. | The core product stays free. | 14-day trial, no card required (their current offer). | Trials are offered; annual list prices assume a yearly term. |
| Metrics | One page: volume, median first reply, CSAT, SLA heat for every day in a window up to 90 days. CSV export. | Analytics on paid plans; Plus lists advanced analytics. | Reporting is part of the product; depth varies by add-on. | Reporting is part of the platform. | Reporting and analytics are in Suite; depth varies by plan. |
Other products’ figures are their published list prices as of October 2026. Intercom Fin and Zendesk AI resolutions are usage lines on top of seats. Crisp Plus is the plan that lists a full ticketing system. Xupport prices are on Pricing.
On Xupport
Same inbox. Workspace bill.
A widget conversation, an inbound email, a form, and a Slack message are the same ticket. The help centre is yours to publish. The assistant cites those articles or hands off. Growth and Scale include Slack. The public API and signed webhooks ship on every plan.
Product walkthrough