Is Xupport free like tawk.to?

No. Xupport has a five-day trial, then a workspace subscription from US$49/mo.

Why pay if tawk.to chat is $0?

You pay for a shared inbox with SLA, metrics, cite-or-decline AI included in the plan, a signed ticket link, and an API on every plan.

Can I migrate from tawk.to?

There is no importer. Replace the snippet, publish articles, and point email if you use it.

Does Xupport remove branding on Starter?

The widget uses your accent color. There is no separate “remove branding” add-on line.

What is the AI difference?

Xupport cites published articles or hands off. tawk.to AI Assist is an add-on with credits on their pricing page.

Alternative

A tawk.to alternative with tickets and a help center

tawk.to lists core live chat, knowledge base, and ticketing at US$0. Xupport is a paid helpdesk: workspace pricing, SLA, metrics, and AI that only cites your articles. Branding and AI are not add-on lines here.

Last updated 2026-10-09.

Start a 5-day trial See pricing

Xupport inbox with numbered tickets for chat and email in one list. — The Xupport inbox. Widget, email, and form land in this list.

TL;DR

tawk.to’s core product is free; paid add-ons are optional.
Xupport is a paid workspace with seats and AI replies included.
Pick Xupport if you want cite-or-decline, a signed ticket link, and one metrics page — not a free messenger.

Side-by-side comparison
Topic	Xupport	tawk.to
How you pay	Workspace price. Seats included in the plan.	Core product is free. Paid add-ons are optional.
Published list price	Starter US$49/mo · Growth US$129/mo · Scale US$399/mo. Yearly is ten months at the monthly rate (US$490/yr / US$1,290/yr / US$3,990/yr).	Live chat, knowledge base, and ticketing: $0. Remove branding $39/mo billed monthly, or $348/year ($29/mo). AI Assist Growth from $29/mo (help.tawk.to, Oct 2026).
What that buys at 10 people	Growth is US$129/mo for 10 seats and 15,000 AI replies.	Their public pricing does not list a seat cap on the free product. AI Assist Growth is $29/mo extra if you want the paid assistant.
Live chat	Widget on your site. The chat is a numbered ticket in the inbox.	Chat widget is the core product.
Tickets	Every conversation is a ticket: number, status, assignee, tags, snooze, merge.	Ticketing is included on the free product.
Email	Inbound address on every plan. Agent replies can go back out.	Email can sit beside chat; AI Assist can connect to mail as an add-on.
Help Center	Markdown articles, categories, optional hostname, customer ticket link.	Knowledge base is included on the free product.
Slack	Several Slack channels on Growth and Scale. Settings install. Not on Starter.	Not listed as a primary channel on their published pricing.
AI	Cites published articles or declines. 2,000 / 15,000 / 60,000 replies included. Then it pauses. No extra charge per answer.	AI Assist is an add-on: Hobby (free, 100 credits) or Growth from $29/mo.
Trial	Five days, then public channels pause until the owner subscribes.	The core product stays free.

Last verified: October 2026. Other products’ figures are their published list prices; check their sites for current terms.

Where Xupport fits as a tawk.to alternative

Pay for Xupport when the queue is the product: filters, snooze, merge, SLA heat, CSAT, CSV export, and an assistant that must stay inside published articles. That desk starts at US$49/mo.

Where tawk.to may fit better

Stay on tawk.to if you want a US$0 chat widget and optional add-ons, and you do not need a workspace subscription. Removing branding and paid AI Assist are extra on their page.

Cost example at 10 seats (list prices only)

tawk.to lists live chat, knowledge base, and ticketing at US$0. Remove branding is US$39/mo billed monthly, or US$348/year (US$29/mo) on help.tawk.to. AI Assist Growth is from US$29/mo.

Xupport Starter is US$49/mo. That is not free. It includes 3 seats, 2,000 AI replies, widget, inbox, help center, form, and inbound email.

tawk.to’s core product is free. Xupport costs more because it includes tickets, SLA tracking and AI replies.

Last verified: October 2026. Source for tawk.to: https://www.tawk.to/. Other products’ figures are their published list prices; check their sites for current terms.

How cite-or-decline AI works

On Xupport the assistant cites published help articles or uses your handoff line. Workspace owners and admins choose whether visitors see an assistant label. Staff can see which replies the assistant wrote. tawk.to on their public pricing: AI Assist is an add-on: Hobby (free, 100 credits) or Growth from $29/mo.

Switching from tawk.to

Swap the free messenger snippet for Xupport’s. You start paying a workspace fee; branding and AI are included in the plan, not sold as add-ons.

Open a workspace and use the five-day trial.
Replace the tawk.to snippet with the Xupport widget.
Point email at slug@inbound.xupport.io if you used mail beside chat.
Publish articles, then turn the assistant on.
Add Slack channels in Settings on Growth or Scale.
There is no tawk.to importer.

Questions

Common questions

Is Xupport free like tawk.to?: No. Xupport has a five-day trial, then a workspace subscription from US$49/mo.
Why pay if tawk.to chat is $0?: You pay for a shared inbox with SLA, metrics, cite-or-decline AI included in the plan, a signed ticket link, and an API on every plan.
Can I migrate from tawk.to?: There is no importer. Replace the snippet, publish articles, and point email if you use it.
Does Xupport remove branding on Starter?: The widget uses your accent color. There is no separate “remove branding” add-on line.
Is Slack included?: On Growth and Scale only.
What is the AI difference?: Xupport cites published articles or hands off. tawk.to AI Assist is an add-on with credits on their pricing page.

Start a 5-day trial

Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.