Documentation
How to set up and run the helpdesk.
Xupport is a helpdesk for small support teams. These pages match the product as it ships: one inbox, a widget that opens a ticket, a help centre, email and Slack, and an optional assistant that reads your articles. Start with the how-to, or open a specific topic.
- How-to
Register, paste the widget, send a test ticket, publish two articles.
- Inbox
Search, shortcuts, snooze, merge, tags, SLA, and metrics.
- Widget
The snippet, the key, brand colour, and CSAT after you resolve.
- Help centre
Markdown articles, categories, your own hostname, and the contact form.
- Email, forms, Slack
Inbound mail, public forms, and one Slack channel on the ticket.
- AI
On, off, or after hours. Cite or decline, caps, and staff drafts.
- Developers
Widget snippet, signed webhooks, and the public API token.
Creating a workspace starts a five-day trial, not a paid plan. Start · Pricing.