Several channels per workspace, from Settings.

Is it on the Slack Marketplace?

No. You install it for your Xupport workspace from Settings.

What does Growth cost?

US$129/mo, or US$1,290/yr (ten months at the monthly rate).

Can internal Slack be IT tickets?

Yes, if you point those channels at the workspace on Growth or Scale. There are no departments; use tags or a dedicated workspace.

/docs/channels and /integrations/slack.

Features

Turn Slack messages into tickets (Growth and Scale)

Slack helpdesk on Xupport is a Settings install: several channels become tickets in the same inbox as chat and email. This is not on Starter. Growth is US$129/mo. Scale is US$399/mo.

Last updated 2026-10-09.

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Xupport inbox including Slack-channel tickets next to email and chat. — A Slack message is the same ticket, not a copy you paste back.

Slack is on Growth and Scale

Slack tickets are included on Growth (US$129/mo) and Scale (US$399/mo). Starter does not include Slack. Growth includes 10 seats. Scale includes 25+ seats.

What the install does

Connect from Settings. Several Slack channels can open tickets. Replies from the inbox go back to Slack. This is a customer install for Xupport workspaces, not a Slack Marketplace listing.

Same ticket model

Number, assignee, notes, SLA, merge. Internal notes stay in Xupport. The assistant follows the same cite-or-decline rules if it is on.

Questions

Common questions

Is Slack on Starter?: No. Growth and Scale only.
How many channels?: Several channels per workspace, from Settings.
Is it on the Slack Marketplace?: No. You install it for your Xupport workspace from Settings.
What does Growth cost?: US$129/mo, or US$1,290/yr (ten months at the monthly rate).
Can internal Slack be IT tickets?: Yes, if you point those channels at the workspace on Growth or Scale. There are no departments; use tags or a dedicated workspace.
Docs?: /docs/channels and /integrations/slack.

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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.