Glossary
Omnichannel support
Omnichannel here means chat, email, form, and Slack (Growth and Scale) as one numbered ticket. WhatsApp and Instagram are not in Xupport.
Last updated 2026-10-09.
In Xupport
Omnichannel support means several customer doors and one queue. On Xupport the doors that exist are the widget, inbound email, the public form, and Slack on Growth and Scale. Voice, WhatsApp, Instagram, and X/Twitter are not channels.
Related
Questions
Common questions
- Does Xupport include omnichannel support?
- Chat, email, form, and Slack on Growth and Scale share one numbered ticket. Voice, WhatsApp, Instagram, and X/Twitter are not channels.
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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.
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