The public form is a separate door into the same inbox.

Files can sit on the ticket (size limits apply; without S3, attachments stay in PostgreSQL up to 5 MB).

You can also create tickets via the API.

Integrations

Inbound email that becomes a ticket

Every workspace gets an inbound address. Agent replies can go back out. Optional custom From/receive host. Email is on Starter — Slack is not.

Last updated 2026-10-09.

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Email ticket in the Xupport inbox with outbound reply. — Mail is a ticket in the same list as chat.

Default host

slug@inbound.xupport.io. Forward your support address there. Outbound mail can include a signed ticket link. Bounces and complaints are processed on the mail pipeline.

Custom host (optional)

Point a dedicated hostname at inbound.xupport.io and verify in Settings. That is optional. The default inbound address needs nothing extra.

Questions

Common questions

On Starter?: Yes.
Custom domain required?: No.
Form too?: The public form is a separate door into the same inbox.
Attachments?: Files can sit on the ticket (size limits apply; without S3, attachments stay in PostgreSQL up to 5 MB).
Docs?: /docs/channels.
API?: You can also create tickets via the API.

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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.

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Default host

Custom host (optional)

Related

Common questions

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