Glossary
Helpdesk
A helpdesk is the queue where customer conversations become tickets: chat, email, forms, optional Slack. Xupport is a helpdesk priced per workspace.
Last updated 2026-10-09.
In Xupport
A helpdesk is software that turns customer messages into tickets a team can assign, reply to, and measure. On Xupport those messages are live chat, email, a public form, and Slack on Growth and Scale. A help center sits beside the queue so people can read articles, and so the assistant can cite them.
It is not a personal mailbox, not a marketing automation suite, and not a voice product. Plans start at US$49/mo per workspace.
Related
Questions
Common questions
- Does Xupport include a helpdesk?
- Yes. Xupport is a helpdesk: live chat, email, a public form, and Slack on Growth and Scale become numbered tickets.
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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.
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