Glossary
CSAT
CSAT on Xupport is a 1–5 score after you resolve a widget conversation. It appears on the metrics page.
Last updated 2026-10-09.
In Xupport
CSAT (customer satisfaction) is a short score after a conversation. On Xupport it is a 1–5 prompt after you resolve a live-chat ticket. The average for the window you pick sits on the metrics page next to volume, first reply time, and SLA heat.
CSAT on Xupport is only the 1–5 prompt after you resolve a widget conversation. If you leave it off, the prompt does not appear. Export is the same CSV as the rest of metrics.
Related
Questions
Common questions
- Does Xupport include CSAT?
- Yes. After you resolve a live-chat ticket you can ask for a 1–5 score. The average is on the metrics page.
Start a 5-day trial
Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.
Start a 5-day trialSee pricing