Glossary
Knowledge base
A knowledge base is published help articles. On Xupport they are Markdown, with optional custom hostname, and they are what the AI may cite.
Last updated 2026-10-09.
In Xupport
A knowledge base (help center) is the articles you publish. Drafts stay private. The assistant may answer only from published articles. You can use your own hostname after DNS verification.
Related
Questions
Common questions
- Does Xupport include a knowledge base?
- Yes. Publish Markdown help articles, optionally on your own hostname. The assistant may cite published articles only.
Start a 5-day trial
Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.
Start a 5-day trialSee pricing