Glossary
Ticket merge
Ticket merge combines duplicate conversations. Merged tickets are left out of Xupport metrics.
Last updated 2026-10-09.
In Xupport
Merge joins two tickets when the same person wrote twice or chat and email overlap. The surviving ticket keeps the thread. Merged tickets are left out of volume and first-reply counts.
Related
Questions
Common questions
- Does Xupport include ticket merge?
- Yes. Merge joins duplicate conversations. Merged tickets are left out of volume and first-reply counts.
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