Does Xupport include a shared inbox?

Yes. The shared inbox is the ticket queue. Live chat is not a separate messenger.

Glossary

Shared inbox

A shared inbox is a team queue. On Xupport every message in that queue is a numbered ticket, including live chat.

Last updated 2026-10-09.

In Xupport

A shared inbox is one list several people work. On Xupport the list is tickets: number, status, assignee, tags, snooze, merge, SLA. Live chat is not a separate messenger product.

Filters and search replace a pile of starred Gmail threads. See /features/shared-inbox.

Questions

Common questions

Does Xupport include a shared inbox?: Yes. The shared inbox is the ticket queue. Live chat is not a separate messenger.

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Inbox, live chat widget, help center, and form. Public channels pause after five days until the owner subscribes.

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In Xupport

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